Terms & Conditions

By accessing, browsing, or using the SafaiX platform — including the website at safaix.app, the Customer Progressive Web Application ("Customer PWA") available at safaix-customer.vdcottage.com, and the Partner Progressive Web Application ("Partner PWA") available at safaix-vendor.vdcottage.com/home — you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must immediately cease using the Platform and discontinue all access.

You must be at least 18 years of age to use the Platform. If you are below the age of 18, you may only use the Platform with verifiable consent from your parent or legal guardian, in accordance with Section 9 of the Digital Personal Data Protection Act, 2023 ("DPDPA 2023"). SafaiX reserves the right to request proof of age or parental consent at any time and to terminate accounts that fail to comply with this requirement.

These Terms constitute a legally binding agreement between you ("User") and SafaiX ("We," "Us," "Our"). This agreement is effective from the date you first access or use the Platform and remains in effect until terminated in accordance with the provisions set forth herein. Your continued use of the Platform following any changes to these Terms constitutes your acceptance of such changes.

For the purposes of these Terms, the following definitions shall apply:

• "Platform" means the SafaiX website accessible at safaix.app, the Customer Progressive Web Application, the Partner Progressive Web Application, and all related technology, services, tools, APIs, and infrastructure operated by SafaiX.
• "Services" means the on-demand car and bike wash aggregation marketplace service provided through the Platform, which connects Customers seeking vehicle cleaning services with independent Partners who provide such services.
• "User" means any individual or entity who accesses, browses, or uses the Platform in any capacity, including but not limited to Customers and Partners.
• "Customer" means a User who registers on the Platform and books vehicle cleaning services through the Customer PWA or website.
• "Partner" or "Service Provider" means an independent contractor who has been onboarded onto the Platform and provides vehicle cleaning services to Customers through the Partner PWA. Partners are not employees, agents, or representatives of SafaiX.
• "Booking" means a service request placed by a Customer through the Platform, specifying the type of vehicle cleaning service, vehicle details, service location, and preferred time slot, which is subsequently accepted by a Partner.
• "We," "Us," "Our," or "SafaiX" means the entity that owns and operates the SafaiX platform, headquartered in Gurugram, Haryana, India.
• "Content" means all text, images, graphics, photographs, audio, video, data, software, code, information, and any other materials displayed on, uploaded to, or made available through the Platform.
• "Partner Agreement" means the separate agreement entered into between SafaiX and each Partner, governing the terms and conditions of the Partner's participation on the Platform.
• "Service Package" means a predefined set of vehicle cleaning services offered on the Platform, which may include exterior wash, interior cleaning, full detailing, and other service combinations.

SafaiX operates as a technology-driven marketplace aggregator that connects Customers seeking on-demand car and bike wash services with independent Partners who provide such services. SafaiX does NOT directly provide, perform, or deliver any vehicle cleaning, detailing, washing, or related services. All services listed on the Platform are provided solely by independent third-party Partners.

SafaiX's role is strictly limited to:

• Providing the technology platform and digital infrastructure that enables Customers to discover, compare, and book vehicle cleaning services;
• Facilitating the matching of Customer Bookings with available Partners based on factors such as proximity, availability, ratings, and service capability;
• Processing payments on behalf of Partners through authorized third-party payment gateways;
• Providing customer support and dispute resolution mechanisms;
• Maintaining a ratings and reviews system to promote transparency and service quality.

Partners listed on the Platform are independent contractors and are not employees, agents, partners, joint venturers, or representatives of SafaiX. SafaiX does not control, supervise, or direct the manner, method, or means by which Partners perform their services. The contractual relationship for the actual vehicle cleaning service exists directly between the Customer and the Partner. SafaiX is not a party to such contract.

The relationship between SafaiX and each Partner is governed by a separate Partner Agreement that sets out the terms of the Partner's participation on the Platform. SafaiX's aggregator model is maintained in full compliance with the Consumer Protection (E-Commerce) Rules, 2020, which mandate clear disclosure of the marketplace nature of the Platform. SafaiX hereby discloses that it operates as a marketplace e-commerce entity as defined under Rule 2(1)(n) of the said Rules.

To access and use the SafaiX Platform, you must meet all of the following eligibility criteria:

• Age Requirement: You must be at least 18 years of age. If you are between the ages of 16 and 18, you may use the Platform only with verifiable parental or guardian consent, in compliance with Section 9 of the Digital Personal Data Protection Act, 2023 (DPDPA 2023). Users under the age of 16 are prohibited from using the Platform.
• Legal Capacity: You must have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872. Persons disqualified from contracting under Section 11 of the Indian Contract Act, 1872 — including minors (subject to the parental consent exception above), persons of unsound mind, and persons otherwise disqualified by law — are not eligible to use the Platform.
• Accurate Information: You must provide accurate, complete, and truthful information during registration and throughout your use of the Platform. Any misrepresentation may result in immediate account termination.
• Single Account: Each individual is permitted to maintain only one account on the Platform. Creating multiple accounts, whether to circumvent restrictions, abuse promotional offers, or for any other purpose, is strictly prohibited.
• No Prior Ban: You must not have been previously banned, suspended, or removed from the Platform for violation of these Terms or any applicable law. Individuals whose accounts have been terminated may not create new accounts without express written permission from SafaiX.

SafaiX reserves the right to verify your eligibility at any time and to refuse or revoke access to the Platform if any eligibility criteria are not met.

To access the full functionality of the Platform, including placing Bookings or offering services as a Partner, you must create an account. During registration, you will be required to provide the following information:

• Full Legal Name as it appears on your government-issued identification;
• Mobile Number, verified via One-Time Password (OTP) sent to the provided number;
• Email Address, which will serve as your primary communication channel for account-related notifications;
• Service Address (for Customers), indicating the primary location where services will be requested.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your login password, OTP codes, and any associated authentication information. You must not share your account credentials with any third party.

You agree to notify SafaiX immediately at hello@safaix.app if you become aware of any unauthorized access to or use of your account, or any other security breach. SafaiX shall not be liable for any loss, damage, or liability arising from unauthorized use of your account that results from your failure to maintain the confidentiality of your credentials or your failure to notify us of unauthorized access in a timely manner.

All activities conducted through your account are deemed to have been authorized by you. You are responsible for all Bookings placed, payments made, and actions taken through your account, regardless of whether such actions were performed by you or by another person with access to your account.

The following terms apply specifically to Users who book vehicle cleaning services through the Platform as Customers:

6.1 Booking Process

To place a Booking, you must:

• Select the desired service type and Service Package (e.g., exterior wash, interior cleaning, full detailing, bike wash);
• Enter accurate vehicle details, including make, model, registration number, vehicle type (car, bike, SUV, etc.), and colour;
• Choose a preferred time slot from the available options displayed on the Platform;
• Confirm and verify the service location, ensuring the address is complete, accurate, and accessible to the Partner;
• Review the total price, including the base service charge, applicable GST, and any platform convenience fee, before confirming the Booking.

6.2 Customer Obligations

• Accurate Vehicle Information: You must provide truthful and accurate vehicle information. Providing incorrect information (such as booking a car wash for an SUV to obtain a lower price) may result in service refusal, additional charges, or account suspension.
• Vehicle Accessibility: You must ensure that your vehicle is accessible at the scheduled time and location. The vehicle must be parked in a location where the Partner can safely and effectively perform the service, with adequate space and access to water drainage (if applicable).
• Presence During Service: You must be present at the service location or designate a trusted person to oversee the service on your behalf. If no one is available and the Partner cannot access or verify the vehicle, the Booking may be treated as a no-show.
• Payment: You agree to pay the full amount as displayed at the time of Booking confirmation. Additional charges may apply if the actual vehicle type or condition significantly differs from the information provided at the time of booking.
• Reporting Service Issues: If you are dissatisfied with the quality of service or have any complaints, you must report the issue through the Platform within 24 hours of service completion. Complaints raised after this period may not be eligible for resolution or refund.

The following terms apply specifically to Users who provide vehicle cleaning services through the Platform as Partners:

7.1 Partner Onboarding Requirements

To apply for registration as a Partner on the SafaiX Platform, you must provide the following:

• Valid Government-Issued Identification: Aadhaar Card, PAN Card, or any other government-issued photo identification document acceptable to SafaiX;
• Address Proof: Utility bill, rental agreement, Aadhaar Card, or any other document verifying your current residential address;
• Police Verification Certificate: A valid police verification or character certificate from your local police station, not older than six months at the time of application;
• Professional Equipment and Supplies: You must possess and maintain all necessary professional-grade equipment and cleaning supplies required to perform the services you offer, including but not limited to pressure washers (where applicable), microfibre cloths, approved cleaning solutions, vacuum cleaners, and protective gear;
• Valid Bank Account: An active bank account (savings or current) in your name, registered with your PAN, for receiving payouts via NEFT/IMPS.

7.2 Partner Obligations

• Professional Standards: You must maintain the highest standards of professionalism at all times when providing services through the Platform, including punctuality, courtesy, and quality of work.
• Punctuality: You must arrive at the Customer's designated location within the time window specified in the Booking confirmation. Repeated late arrivals may negatively impact your ratings and Platform standing.
• Service Completion: You must complete the service as described in the selected Service Package. Partial completion without a valid and communicated reason is a violation of these Terms.
• Hygiene and Safety Standards: You must maintain proper personal hygiene, use clean and sanitized equipment, and follow all applicable safety protocols when performing services.
• Equipment and Supplies: You must carry all required supplies and equipment necessary to complete the booked service. Arriving at the service location without adequate supplies is unacceptable.
• Respect for Customers and Property: You must treat all Customers and their property with respect and care. Any damage to the Customer's vehicle, belongings, or property during service is your sole responsibility.
• Legal Compliance: You must comply with all applicable local, state, and central laws and regulations, including but not limited to environmental regulations regarding water usage and chemical disposal, labour laws, and tax obligations.

The process for booking and executing services through the Platform is as follows:

• Booking Request: The Customer places a Booking request through the Platform, specifying the desired service type, vehicle details (make, model, registration number, type), service location, and preferred date and time slot.
• Partner Matching: The Platform's matching algorithm identifies and assigns an available Partner based on factors including geographic proximity to the service location, Partner rating and performance history, current availability, and service capability.
• Partner Acceptance or Decline: The matched Partner receives a notification of the Booking request and may accept or decline. If the Partner declines, the Platform will attempt to match the Booking with the next available Partner.
• Booking Confirmation: Once a Partner accepts the Booking, both the Customer and the Partner receive a confirmation notification containing the Booking details, including the scheduled time, service location, service type, Partner details (name, rating, photo), and total price.
• Service Execution: The Partner arrives at the designated location at the scheduled time and performs the service as per the selected Service Package. The Partner may upload before-and-after photographs as proof of service completion.
• Service Completion Confirmation: Upon completion of the service, the Customer confirms the completion through the Platform. If the Customer does not confirm within a reasonable time after the Partner marks the service as complete, the Booking may be auto-confirmed by the system.

Important: All estimated timeframes displayed on the Platform, including estimated service duration and estimated Partner arrival time, are approximate and non-binding. Actual service times may vary depending on factors such as vehicle condition, size, level of soiling, weather conditions, traffic, and other circumstances beyond SafaiX's control. SafaiX does not guarantee specific service durations or arrival times.

9.1 Customer Cancellation

• Before Partner Acceptance (within 5 minutes of Booking): Customers may cancel a Booking free of charge at any time before the Partner has accepted the Booking request, or within five (5) minutes of placing the Booking, whichever is earlier. A full refund will be issued.
• After Partner Acceptance but Before Partner Arrival: If a Customer cancels a Booking after the Partner has accepted the request but before the Partner has arrived at the service location, a cancellation fee of 50% of the Booking amount will be charged. The remaining 50% will be refunded to the Customer. This fee compensates the Partner for time, travel, and opportunity cost.
• After Partner Arrival at Location: If a Customer cancels a Booking after the Partner has arrived at the designated service location, the full Booking amount will be charged, and no refund will be provided.
• Customer No-Show: If the Customer is not present at the service location at the scheduled time and fails to respond to the Partner's contact attempts within 15 minutes, the Booking will be treated as a late cancellation, and the full Booking amount will be charged.

9.2 Partner Cancellation

• Partners may cancel a Booking before departing for the service location, subject to a platform-imposed penalty that will be reflected in their Partner dashboard and may affect their standing on the Platform.
• Repeated or excessive cancellations by a Partner (more than three cancellations within a rolling seven-day period) may result in temporary suspension of the Partner's account, reduced booking priority, or permanent account deactivation at SafaiX's discretion.
• In the event of a Partner-initiated cancellation, the Customer will receive a full refund of the Booking amount. SafaiX will also attempt to reassign the Booking to another available Partner.

9.3 Refund Processing

• All eligible refunds will be processed within 5–7 business days and credited to the original payment method used for the Booking. Processing times may vary depending on the payment provider and your bank.
• Refund claims based on service quality issues must be accompanied by photographic evidence (before-and-after photographs) and must be submitted through the Platform within 24 hours of service completion.
• SafaiX will review all refund disputes and make a final determination at its sole discretion. The decision of SafaiX in such matters shall be binding on both the Customer and the Partner.

9.4 Refund Eligibility

Refunds may be granted in the following circumstances:

• The booked service was not delivered (e.g., Partner did not arrive or failed to perform the service);
• There was a significant and demonstrable deviation from the booked Service Package (e.g., only exterior wash performed when full detailing was booked);
• The Partner did not show up at the scheduled time and location (Partner no-show);
• There were legitimate safety concerns during the service, including use of harmful chemicals, unprofessional conduct, or damage to the Customer's property.

All prices displayed on the SafaiX Platform are denominated in Indian Rupees (INR / ₹). The total price displayed at the time of Booking confirmation includes the following components:

• Base Service Charge: The cost of the selected Service Package as determined by the Partner's listed pricing;
• Applicable GST: Goods and Services Tax at the applicable rate (currently 18%);
• Platform Convenience Fee: A clearly displayed and itemized service fee charged by SafaiX for facilitating the Booking.

Payment Methods

The Platform supports the following payment methods:

• UPI: Google Pay, PhonePe, Paytm, BHIM, and other UPI-enabled applications;
• Debit/Credit Cards: Visa, Mastercard, RuPay, and other cards supported by our payment gateway;
• Net Banking: Online bank transfers through supported banks;
• Mobile Wallets: Select digital wallets as supported by our payment gateway.

All payment transactions are securely processed through Razorpay, an RBI-authorized and PCI-DSS Level 1 certified payment gateway. SafaiX does not store, process, or have access to your complete card details, CVV, or banking credentials. All sensitive payment information is encrypted and handled exclusively by the payment gateway in compliance with applicable data security standards.

A digital receipt is automatically generated for every completed transaction and is available for download within the Platform (in-app) and via email sent to your registered email address.

Prices may vary based on location, vehicle type, vehicle size, selected Service Package, and prevailing demand. SafaiX reserves the right to modify pricing at any time, but any price changes will not affect Bookings that have already been confirmed.

SafaiX is a registered entity under the Goods and Services Tax (GST) Act, 2017. All invoices generated by the Platform are fully GST-compliant and display the applicable GSTIN (Goods and Services Tax Identification Number).

• Service charges on the Platform include GST at the applicable rate of 18% under SAC Code 998599 (Other cleaning services), as classified under the GST framework.
• GST-compliant tax invoices are automatically generated for every transaction and are available for download through the Platform. Customers may use these invoices for their own tax filing and record-keeping purposes.
• Partners are independently responsible for obtaining their own GST registration if their aggregate annual turnover exceeds the threshold limit prescribed under the GST Act (currently ₹20 lakhs for services, or ₹10 lakhs for special category states). SafaiX shall not be liable for any Partner's failure to comply with GST registration or filing obligations.
• Tax Deducted at Source (TDS): SafaiX deducts TDS on Partner payouts as applicable under the provisions of the Income Tax Act, 1961. TDS certificates (Form 16A) will be made available to Partners for each financial year.
• All financial records and transactional data are retained by SafaiX for a minimum period of seven (7) years in compliance with applicable tax regulations and the Companies Act, 2013.

Partner compensation is governed by the following terms:

• Platform Commission: SafaiX deducts a commission from each completed Booking. The applicable commission percentage is disclosed in the Partner Agreement executed between SafaiX and the Partner at the time of onboarding. Commission rates may be updated from time to time with prior notice to the Partner.
• Payout Schedule: Partner payouts are processed on a weekly basis (every Monday for the preceding week's completed Bookings) via NEFT or IMPS to the bank account registered in the Partner's profile.
• Minimum Payout Threshold: A minimum payout threshold applies. If a Partner's accrued earnings fall below the minimum threshold, the payout will be carried over to the next payout cycle. The current minimum threshold is disclosed in the Partner Agreement.
• Payout Withholding: SafaiX reserves the right to withhold Partner payouts in the following circumstances:
  • Active disputes raised by Customers;
  • Quality complaints currently under investigation by SafaiX;
  • Suspected fraudulent activity on the Partner's account;
  • Outstanding dues owed by the Partner to SafaiX (e.g., penalties, reimbursements for Customer refunds).
• Tax Responsibility: Partners are independently responsible for filing their own income tax returns and meeting all applicable tax obligations. SafaiX provides an annual earnings summary and TDS certificates to assist Partners in their tax filings.

13.1 Expected Conduct

All Users of the SafaiX Platform are expected to:

• Treat all parties — including Customers, Partners, SafaiX support staff, and other Users — with respect, dignity, and courtesy;
• Comply with all applicable local, state, and central laws and regulations of India;
• Use the Platform only for its intended purpose of booking or providing vehicle cleaning services.

13.2 Prohibited Activities

The following activities are strictly prohibited on the SafaiX Platform:

• Fraudulent Accounts: Creating fake accounts, impersonating another person, or providing false, misleading, or fraudulent information during registration or use of the Platform;
• Harassment and Discrimination: Engaging in harassment, abuse, threats, intimidation, discrimination, or any form of objectionable conduct directed at any User, Partner, Customer, or SafaiX personnel, whether based on gender, religion, caste, race, ethnicity, sexual orientation, disability, or any other protected characteristic;
• Platform Circumvention: Attempting to circumvent the Platform by contacting Partners or Customers directly outside the Platform for the purpose of avoiding platform fees, commission, or otherwise bypassing SafaiX's services;
• Rating and Review Manipulation: Artificially inflating or deflating ratings, posting fake reviews, offering incentives in exchange for positive reviews, or engaging in any conduct designed to manipulate the Platform's rating system;
• Illegal Use: Using the Platform for any purpose that is unlawful, fraudulent, or in violation of any applicable law, including money laundering, tax evasion, or other financial crimes;
• Reverse Engineering: Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of the Platform, its algorithms, or any related technology;
• Scraping and Data Mining: Using automated tools, bots, crawlers, or scripts to scrape, collect, or extract data from the Platform without SafaiX's prior written consent;
• Malware and Disruption: Distributing viruses, malware, ransomware, or any other malicious software, or taking any action that disrupts, degrades, or interferes with the operation, performance, or security of the Platform;
• Commercial Exploitation: Reselling, sublicensing, or commercially exploiting access to the Platform or any of its features without SafaiX's express written authorization.

13.3 Consequences of Violations

SafaiX may, at its sole discretion, take one or more of the following actions in response to violations of these Terms:

• Issuance of a formal warning with a description of the violation;
• Temporary suspension of the User's account for a specified period;
• Permanent ban and deactivation of the User's account;
• Initiation of civil or criminal legal action, as warranted by the nature and severity of the violation.

The SafaiX Platform incorporates a mutual ratings and reviews system to promote transparency, accountability, and continuous improvement of service quality.

• Both Customers and Partners may rate each other on a scale of 1 to 5 stars after the completion of a Booking. Ratings are anonymous and form the basis of a User's aggregate score on the Platform.
• Written reviews are encouraged and must be honest, factual, and directly relevant to the service experience. Reviews must not contain:
  • Profanity, vulgar language, or obscene content;
  • Personal attacks, threats, or defamatory statements;
  • Discriminatory language based on gender, religion, caste, race, ethnicity, or any other protected characteristic;
  • Private or personal information of any individual, including phone numbers, email addresses, or home addresses;
  • Knowingly false, misleading, or fraudulent statements.
• SafaiX reserves the right to moderate, edit, or remove reviews that violate these guidelines or that are flagged by Users as inappropriate. Decisions on review moderation are made at SafaiX's sole discretion.
• Partner ratings directly affect their visibility and priority in the Platform's matching algorithm. Higher-rated Partners may receive priority in Booking assignments.
• SafaiX may establish minimum rating thresholds for continued Partner participation on the Platform. Partners whose average rating falls below the minimum threshold for a sustained period may be subject to review, retraining requirements, or account deactivation.

All intellectual property rights in and to the SafaiX Platform are owned exclusively by SafaiX or its licensors. This includes, but is not limited to:

• The Platform's software, source code, object code, and all underlying technology;
• The SafaiX name, logo, trademarks, service marks, and all associated brand elements;
• The design, layout, look and feel, and visual identity of the website and applications;
• Proprietary algorithms, matching systems, recommendation engines, and data models;
• All marketing content, promotional materials, blog posts, documentation, and other written materials.

By uploading, posting, or submitting any content to the Platform (including but not limited to reviews, ratings, photographs, and comments), you grant SafaiX a non-exclusive, royalty-free, worldwide, perpetual, irrevocable license to use, reproduce, modify, adapt, display, distribute, and create derivative works of such content for the purposes of operating, improving, and promoting the Platform.

Users must not copy, reproduce, modify, distribute, transmit, display, perform, create derivative works of, sell, license, or otherwise exploit any SafaiX intellectual property without SafaiX's prior express written consent. Unauthorized use of SafaiX's intellectual property may constitute a violation of the Copyright Act, 1957, the Trade Marks Act, 1999, the Information Technology Act, 2000, and other applicable intellectual property laws. SafaiX will vigorously enforce its intellectual property rights to the fullest extent permitted by law.

Any claims of trademark infringement or intellectual property violations related to the Platform shall be handled in accordance with applicable Indian intellectual property laws. If you believe that your intellectual property rights have been infringed by content on the Platform, please contact us at grievance@safaix.app with details of the alleged infringement.

The SafaiX Platform is provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties or representations of any kind, whether express, implied, or statutory. To the maximum extent permitted by applicable law, SafaiX expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

16.1 No Guarantee of Service

SafaiX does not guarantee:

• That the Platform will be available continuously, without interruption, or free from errors, bugs, or security vulnerabilities;
• The availability of Partners in all geographic areas or at all times;
• The quality, safety, or suitability of any Partner's services;
• Specific service outcomes, results, or satisfaction levels.

16.2 Aggregator Liability

As a marketplace aggregator, SafaiX's liability is limited. Partners are solely and independently responsible for:

• The quality, timeliness, and completeness of the services they provide;
• Any damage to the Customer's vehicle, personal property, or premises that occurs during or as a result of the service;
• Maintaining their own insurance coverage, professional licensing, and regulatory compliance;
• Any injury or harm suffered by any person during the performance of the service.

16.3 Limitation of Liability

To the maximum extent permitted by applicable law, SafaiX's total aggregate liability to any User for all claims arising out of or related to these Terms or the use of the Platform shall not exceed the amount paid by the User for the specific Booking giving rise to the claim. In no event shall SafaiX be liable for:

• Any indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, business opportunities, or goodwill;
• Events of force majeure, including but not limited to natural disasters, pandemics, epidemics, government actions or regulations, civil disturbances, strikes, labour disputes, or technical failures beyond SafaiX's reasonable control.

Nothing in these Terms shall exclude or limit SafaiX's liability for fraud, gross negligence, willful misconduct, or any liability that cannot be excluded or limited under applicable law. Consumer rights under the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, are not affected or diminished by these limitations.

You agree to indemnify, defend, and hold harmless SafaiX, its parent company, subsidiaries, affiliates, officers, directors, employees, contractors, and agents (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and attorney's fees) arising out of or in connection with:

• Your breach of any provision of these Terms;
• Your violation of any applicable law, rule, regulation, or third-party right;
• Your negligence, willful misconduct, or fraudulent activity;
• Any third-party claims arising from or related to your use of the Platform;
• Any content uploaded, posted, or submitted by you to the Platform.

Additional Partner Indemnification

In addition to the general indemnification obligations above, Partners agree to further indemnify and hold harmless the Indemnified Parties from any claims, damages, and liabilities arising from:

• Service delivery issues, including but not limited to incomplete service, substandard quality, and failure to perform;
• Damage to any Customer's vehicle, personal property, premises, or surroundings during the performance of services;
• Injury to any person (including the Partner themselves, the Customer, bystanders, or any third party) during the performance of services;
• Any intellectual property infringement claims related to content uploaded, submitted, or displayed by the Partner on the Platform.

This indemnification obligation shall survive the termination of your account and these Terms.

SafaiX is committed to protecting your personal data and privacy. The collection, storage, processing, use, and disclosure of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the Platform, you acknowledge that you have read, understood, and consent to the data practices described in the Privacy Policy.

SafaiX's data protection practices are compliant with the following applicable laws and regulations:

• Digital Personal Data Protection Act, 2023 (DPDPA 2023): SafaiX processes personal data in accordance with the principles of lawful purpose, purpose limitation, data minimization, and accuracy as mandated by the DPDPA 2023;
• Information Technology Act, 2000: SafaiX implements reasonable security practices and procedures to protect sensitive personal data as required under the IT Act and its associated rules;
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules): SafaiX maintains security standards in compliance with the SPDI Rules for the handling of sensitive personal data or information.

Under the DPDPA 2023, you have the following rights with respect to your personal data:

• Right to Access: You may request a summary of the personal data processed by SafaiX and the processing activities undertaken with respect to such data;
• Right to Correction: You may request the correction of inaccurate or misleading personal data and the completion of incomplete personal data;
• Right to Erasure: You may request the erasure of your personal data, subject to any legal obligations that require SafaiX to retain such data;
• Right to Nominate: You may nominate another individual to exercise your data protection rights in the event of your death or incapacity.

For any data protection concerns, requests to exercise your data rights, or complaints regarding the handling of your personal data, please contact our Grievance Officer at grievance@safaix.app.

SafaiX encourages the amicable resolution of all disputes. In the event of any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Platform, or any transaction conducted through the Platform, the following multi-step dispute resolution process shall apply:

Step 1: Good Faith Negotiation

The aggrieved party shall first attempt to resolve the dispute by contacting SafaiX's support team at hello@safaix.app with a detailed description of the dispute. Both parties shall engage in good faith negotiations and attempt to resolve the dispute within thirty (30) days of the initial communication.

Step 2: Mediation

If the dispute cannot be resolved through good faith negotiation within the 30-day period, the parties shall attempt to resolve the dispute through mediation conducted by a mutually agreed-upon independent mediator. The mediation shall be conducted in Gurugram, Haryana, and the costs of mediation shall be shared equally by both parties unless otherwise agreed.

Step 3: Binding Arbitration

If mediation fails to resolve the dispute, the dispute shall be referred to and finally resolved by binding arbitration conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted as follows:

• A single arbitrator shall be appointed by mutual agreement of the parties. If the parties cannot agree on an arbitrator within fifteen (15) days, the arbitrator shall be appointed by the competent court at Gurugram, Haryana;
• The seat and venue of arbitration shall be Gurugram, Haryana;
• The language of arbitration shall be English;
• The arbitral award shall be final and binding on both parties and may be enforced in any court of competent jurisdiction;
• The allocation of arbitration costs (including the arbitrator's fees and expenses) shall be as determined by the arbitrator in the final award.

Step 4: Court Jurisdiction

For any matters that are not subject to arbitration, or for the enforcement of any arbitral award, the courts located in Gurugram, Haryana shall have exclusive jurisdiction.

Class Action Waiver

To the maximum extent permitted by applicable law, all disputes shall be resolved on an individual basis only. You agree that you will not bring, join, or participate in any class action, collective action, or representative proceeding against SafaiX. This class action waiver is an essential part of the arbitration agreement and shall survive the termination of these Terms.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles. The following laws are particularly applicable to the operation of the Platform and the services provided through it:

• Indian Contract Act, 1872: Governs the formation, validity, and enforceability of contracts between Users and SafaiX;
• Information Technology Act, 2000: Governs electronic contracts, digital signatures, data protection, and cyber offences;
• Consumer Protection Act, 2019: Protects consumer rights and provides for redressal mechanisms for consumer disputes;
• Consumer Protection (E-Commerce) Rules, 2020: Sets out specific obligations for e-commerce entities operating as marketplace platforms;
• Digital Personal Data Protection Act, 2023: Governs the processing of digital personal data and establishes data principal rights;
• Arbitration and Conciliation Act, 1996: Governs arbitration proceedings and the enforcement of arbitral awards;
• Goods and Services Tax Act, 2017: Governs the levy, collection, and compliance of GST on services provided through the Platform.

In the event of any conflict between these Terms and any applicable law, the provisions of the applicable law shall prevail to the extent of such conflict.

21.1 Termination by User

You may terminate your account at any time by:

• Deleting your account through the account settings section in the Customer PWA or Partner PWA; or
• Sending a written account deletion request via email to hello@safaix.app from your registered email address.

Account deletion requests will be processed within seven (7) business days, subject to any pending Bookings or outstanding obligations.

21.2 Termination by SafaiX

SafaiX reserves the right to suspend or terminate your account, with or without prior notice, for any of the following reasons:

• Violation of any provision of these Terms or any applicable Platform policy;
• Engagement in fraudulent, illegal, or unethical activity;
• Repeated customer complaints, consistently low ratings, or quality issues (applicable to Partners);
• Failure to maintain minimum quality standards, professional conduct, or required documentation (applicable to Partners);
• Extended inactivity of twelve (12) months or more with no Bookings, logins, or Platform engagement.

21.3 Effect of Termination

Upon termination of your account, whether initiated by you or by SafaiX:

• Your access to the Platform will be revoked immediately and all login sessions will be invalidated;
• Any pending Bookings will be cancelled, and applicable refunds will be processed in accordance with the Cancellation and Refund Policy;
• Outstanding Partner payouts will be processed within thirty (30) days of termination, less any amounts owed to SafaiX;
• Your personal data will be retained and/or deleted in accordance with our Privacy Policy and applicable legal retention requirements.

21.4 Survival

The following provisions of these Terms shall survive the termination of your account and these Terms: payment obligations (Section 10), indemnification (Section 17), intellectual property restrictions (Section 15), dispute resolution (Section 19), liability limitations (Section 16), and any other provisions that by their nature are intended to survive termination.

Entire Agreement

These Terms and Conditions, together with the Privacy Policy and the Partner Agreement (applicable to Partners), constitute the entire agreement between you and SafaiX with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, representations, and warranties, both written and oral.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions of these Terms shall continue in full force and effect. The invalidity of any single provision shall not affect the validity of the remaining provisions.

Waiver

SafaiX's failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by SafaiX. A waiver on one occasion shall not be deemed a waiver on any subsequent occasion.

Assignment

SafaiX may assign, transfer, or delegate its rights and obligations under these Terms, in whole or in part, to any third party in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law, without your prior consent. You may not assign, transfer, or delegate your rights or obligations under these Terms without SafaiX's prior written consent. Any attempted assignment in violation of this provision shall be null and void.

Notices

SafaiX may send notices to you via email to the email address registered with your account, via in-app notifications, via SMS to your registered mobile number, or by posting on the Platform. You are responsible for ensuring that your registered contact information is current and accurate. Notices from Users to SafaiX must be sent via email to hello@safaix.app or through the in-app support feature.

Force Majeure

Neither SafaiX nor any User shall be liable for any failure or delay in the performance of obligations under these Terms to the extent that such failure or delay is caused by events beyond the reasonable control of the affected party, including but not limited to natural disasters, acts of God, epidemics, pandemics, government orders or restrictions, civil unrest, war, terrorism, strikes, labour disputes, power outages, internet service disruptions, and failure of third-party systems or services.

Language

These Terms are drafted in the English language. In the event that these Terms are translated into any other language for convenience purposes, the English language version shall prevail in case of any discrepancy, ambiguity, or conflict between the English version and any translated version.

Amendments

SafaiX reserves the right to modify, amend, or update these Terms at any time at its sole discretion. When material changes are made, SafaiX will provide notice to Users via email, in-app notification, or by prominently posting the updated Terms on the Platform. Material changes will become effective thirty (30) days after notice is given to Users. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree with any changes, you must discontinue use of the Platform and terminate your account before the changes take effect.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you wish to exercise any of your rights described herein, please contact us using the information below:

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, SafaiX has appointed a Grievance Officer who can be reached at grievance@safaix.app. All grievances will be acknowledged within 24 hours and resolved within 15 days of receipt, in accordance with the applicable regulations.